A Simple Fix for a Broken System
How MOHARA helped Evo reimagine rental property maintenance, making repairs faster, communication clearer, and experiences better for everyone involved.
Client Background
Evo is a property technology company tackling one of the rental industry's biggest pain points: maintenance. Rental experiences are often defined by delays, confusion, and frustration. Evo's mission was straightforward: create a platform that connects all stakeholders in the rental ecosystem, making maintenance predictable, transparent, and efficient.
The Challenge
Property maintenance hadn't kept pace with the expectations of modern renters or the operational demands of landlords and managers. Renters were left chasing updates. Property managers were overwhelmed by admin. Tradespeople frequently arrived without the right information, causing repeat visits and unnecessary delays.
The result was a system where small issues snowballed into bigger problems. Communication broke down, trust eroded, and costs escalated. Evo's founding team believed there was a better way: if everyone could see and act on the same information in real time, the rental experience would change for good.
Objectives
Evo aimed to:
- Give renters faster, clearer communication around maintenance issues
- Provide property managers with predictable, fixed-fee service plans
- Ensure tradespeople had the information they needed to resolve problems on the first visit
- Build a platform that reduced overhead for landlords while improving tenant satisfaction
The goal was clarity and transparency, turning a fragmented process into a streamlined system.
The Solution
Evo partnered with MOHARA to design and build a platform that worked for every audience in the rental chain.
What we delivered together:
Renter Portal
A convenient mobile application to log, track, and manage maintenance requests
Property Manager Dashboard
Fixed-fee service frameworks and tools for budgeting and tenant satisfaction
Tradesperson Workflows
Detailed work orders with photos, notes, and contact info to ensure jobs were completed efficiently
Real-Time Updates
Communication tools and progress tracking to cut delays and missed appointments
By bringing all four groups - renters, managers, landlords, and tradespeople - onto one platform, Evo removed confusion and replaced it with a shared, transparent process.
Results
Evo's platform has proven that a simple, well-designed system can change industry behavior:
- ✓
Renters experience faster repairs and more dignity in their rental journey
- ✓
Property managers save time and gain confidence in predictable service costs
- ✓
Tradespeople arrive prepared, work more efficiently, and get paid faster
- ✓
Landlords benefit from reduced overhead, smoother operations, and happier tenants
What once took weeks to resolve can now be addressed in days, or even hours. Early adoption has shown the platform's ability to transform maintenance from a source of frustration into a driver of satisfaction.
Why MOHARA
Evo's vision was clear: simplify rental maintenance and make it human. MOHARA's role was to translate that vision into a scalable, resilient product.
Our product and engineering teams partnered closely with Evo's leadership to map out pain points, architect the platform, and deliver a user experience intuitive enough for renters while powerful enough for property professionals.
The outcome wasn't more technology for its own sake. It was the right technology, designed for the messy, real-world challenges of property management, built to scale as Evo expands its footprint.